faq

care

are the pieces dishwasher and microwave safe?

yes, every piece is dishwasher and microwave safe. however I recommend to mostly washing it by hand just to be safe.

how is your ceramics made?

they are made from stoneware clay and fired at approximately 1200 ºC.

do you accept returns?

no. as a small business startup the pieces are mostly personified and we do not offer returns or refunds.

what if my piece arrives damaged or broken.

in that case contact me at lovi.art@outlook.com with photos of the broken item and your piece will be replaced or refunded.

how can you make sure your packaging is safe?

each item is carefully packed and protectively wrapped.

how long is the delivery time?

please note that these times apply only to non-customized pieces; delivery times for customized items can be found on the product page.

is international shipping available?

yes, worldwide.

where can I find my order confirmation?

an order confirmation should have been sent to your email, please check your spam folder. if you don't find it there, contact me.